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Customer success processes

A customer’s success in using the products or services we offer must be managed to maximize it (Customer Success). Success is when customers achieve or exceed the results they were looking for when they purchased our products or services. There … Read More

BPO Risks and how to mitigate them (Business Process Outsourcing)

Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administers, and manages the selected processes based on defined and measurable performance metrics. This Gartner definition identifies the … Read More

Citizen developers and the digitization of processes without coding.

According to Gartner’s definition, citizen developers are employees who create applications, for their personal use or for other employees, using tools that are not prohibited in the organization. They are individuals (not positions or roles), who do not report to … Read More

Empower HR leaders with low-code workflows

In an increasingly competitive global environment for attracting and retaining talent, leaders in human resources departments are under great pressure. And they have become a key player in the success of organizations if they can attract and retain the right … Read More

Business Process Modeling: history and present.

Business process modeling (also called “business process modeling”) is the technique by which a formal and explicit abstraction of a real business process of an organization is achieved. A bit of history. The origin of process modeling can be traced … Read More

Process reengineering and redesign.

Process reengineering originated in the 1990s and focused on the analysis and design of an organization’s workflows and business processes. The goal has always been to improve the performance of the processes that support the organization’s operations. To achieve this, … Read More

Hyperautomation of processes. Our take on Gartner’s 2021 predictions.

The prestigious technology consulting firm Gartner published this article on April 28th and forecasts that the global market for hyperautomation of processes will reach $600 billion by 2022. “Hyperautomation has shifted from an option to a condition of survival”. “Organizations … Read More

Cloud BPM Software, competitive advantage and effective time management

Flokzu offers 4 specific instruments to achieve an efficient time management, which can determine the future of an SME. … Read More

HR forms in Manufacturing. Digital Processes.

It is common to have dozens of HR forms in manufacturing companies. Further, the Human Resources departments of these industries receive by e-mail, Whatsapp, or directly on paper hundreds of documents from employees, with all kinds of requirements, applications, incidents, … Read More

Point of sale requests processes in manufacturing industries.

Attending Point of sale requests (PoS) in Manufacturing Industries is vital for business continuity. Points of sale and distributors need an agile and simple way to request samples, furniture, marketing material, etc. Therefore, it is necessary to follow up on … Read More