Process reengineering and redesign.

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Process reengineering originated in the 1990s and focused on the analysis and design of an organization’s workflows and business processes. The goal has always been to improve the performance of the processes that support the organization’s operations. To achieve this, process reengineering initially proposed to rethink as deeply as possible the way the organization works, […]

Hyperautomation of processes. Our take on Gartner’s 2021 predictions.

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The prestigious technology consulting firm Gartner published this article on April 28th and forecasts that the global market for hyperautomation of processes will reach $600 billion by 2022. “Hyperautomation has shifted from an option to a condition of survival”. “Organizations will require more IT and business process automation as they are forced to accelerate digital […]

Case management and ad-hoc processes.

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Formally defined, structured, and predictable business processes are beautiful. But the reality is more complex, unstructured, and unpredictable in many cases. This is why ad-hoc processes emerge, as a more flexible, unstructured, and collaboration-oriented subcategory. And later, the concept of case, and the associated case management, arises to contemplate and automate processes whose execution flow […]

Is business process management the future of all companies?

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The Covid-19 (Coronavirus) has set a before and after in how business work, and in particular, how they interact and collaborate with its employees. Nobody doubts that the “new normal” post-pandemic, won’t be the same as pre-pandemic reality. Especially, the concept of business process management and its automation has taken a notorious relevance for the […]