BPMS, CRM and ERP: Similarities, Differences, and Synergies
Juan Moreno
23 de February de 2024
Cloud BPM
A cloud BPM software is a platform that allows automating and optimizing real processes in a cloud-based program.
What is a Cloud BPM Suite?
A Cloud BPM is a software that completely solves the automation of a business process, and does so entirely from the cloud, without requiring installation or complex configurations.
By having a fully automated process in Flokzu, the process engine (BPMN Engine) is responsible for interpreting the processes definition in BPMN notation, evaluating the conditions, assigning the tasks to the participants (human or other systems), integrating with other systems, issuing reports and sending them periodically, etc.
In particular, Flokzu Cloud BPM, allows to model each business process graphically, execute it and have the participants complete the tasks, and finally automatically generate real-time and historical performance indicators to analyze how the process is working.
Considering that all this is done in an agile way, without coding or complex configurations, Flokzu is considered one of the most relevant products in the low-code / no-code BPM category.
By having a fully automated process in Flokzu, the process engine (BPMN Engine) is responsible for interpreting the processes definition in BPMN notation, evaluating the conditions, assigning the tasks to the participants (human or other systems), integrating with other systems, issuing reports and sending them periodically, etc.
By having a fully automated process in Flokzu, the process engine (BPMN Engine) is responsible for interpreting the processes definition in BPMN notation, evaluating the conditions, assigning the tasks to the participants (human or other systems), integrating with other systems, issuing reports and sending them periodically, etc.
In particular, Flokzu Cloud BPM, allows to model each business process graphically, execute it and have the participants complete the tasks, and finally automatically generate real-time and historical performance indicators to analyze how the process is working.
Considering that all this is done in an agile way, without coding or complex configurations, Flokzu is considered one of the most relevant products in the low-code / no-code BPM category.
By having a fully automated process in Flokzu, the process engine (BPMN Engine) is responsible for interpreting the processes definition in BPMN notation, evaluating the conditions, assigning the tasks to the participants (human or other systems), integrating with other systems, issuing reports and sending them periodically, etc.
What problem does a Cloud BPM suite solve?
Processes are the muscles of the organization, they allow to carry out those activities necessary to achieve each of the objectives. There are productive processes (those that are vital to deliver the organization's product or service) or support processes (secondary and necessary for the productive processes). When these processes are not optimized, the organization loses competitiveness, serves its customers less satisfactorily, does not grow and even puts its survival at risk.
The discipline of business process management (BPM) proposes a cycle of continuous improvement of processes, through their formalization, automation and execution in a software called BPM Suite. The following problems are solved:
More about BPM
From Kanban to BPM: A Detailed Analysis of Flokzu and Alternative Products
Juan Moreno
5 de October de 2023
Significant Steps in the Progression of Process Modeling
Rafael Cejas
3 de October de 2023
Modeling Techniques: From Traditional to Modern
Rafael Cejas
3 de October de 2023
Case Study: Digital Transformation Through Process Modeling
Rafael Cejas
3 de October de 2023
Examining the Influence of Technology on Contemporary Modeling
Rafael Cejas
3 de October de 2023
Current Challenges in Business Process Modeling
Rafael Cejas
3 de October de 2023
Emerging Trends in Process Modeling and Design
Rafael Cejas
3 de October de 2023
Modeling’s Importance in the Process of Continuous Improvement
Rafael Cejas
3 de October de 2023
What benefits will I obtain?
It would be impossible to list all the benefits of formalizing and automating the organization's business processes. However, based on more than 17000 organizations subscribed to Flokzu, we see that the most repeated benefits are:
Improve results (cost reduction, higher production).
Natural consequence of the automation of repetitive tasks and higher productivity of people.
Greater satisfaction and retention of talent.
by having modern and collaborative tools for their daily work and not wasting time on manual tasks of little added value.
Better integration of the value chain.
Inserting from suppliers to customers in a single digital process allows a more fluid and efficient communication, ensuring compliance with SLAs with each of them.
Visibility and Compliance.
Processes are taken out of "people's heads", centralized and ensured to always execute as designed. This also allows immediate impact of any change (whether due to new regulations, market changes, internal restructuring, etc.).
Robustness and scalability.
By having formalized and automated processes, fewer failures and unforeseen events occur, while production can be increased more easily without a proportional increase in costs.
Modernization and market access.
The total digitization of operations enables modern and efficient internal and customer-facing management, which is key to capturing new markets.
Remote and asynchronous work.
It is no longer enough to work remotely; working asynchronously requires information to be centralized and available at any time so that people can complete their tasks. This makes it possible to count on the best talent, no matter where they are in the world.
Autonomy.
Model your processes as your company may need and adapt them as you want. With low-code / no-code technology, you will be able to automate any process without IT knowledge or external consultants.
Collaborative workspace.
Set up teams to work on one process at a time, or manage your processes by business departments. This tool allows you to work collaboratively, remotely, and in an asynchronous way, but ensuring results.
Can I automate long and complex processes?
In real organizations, processes can often be very complex (dozens, even hundreds of steps), involving many people and roles, and can take up to months. Think for example of a design and launch process of a new product in a manufacturing company, involving engineering, marketing, sales, finance, customer service, etc.
Indeed, in real and complex processes is where the greatest benefits of automation are obtained. Automation and collaboration are crucial in complex processes of real organizations. Imagine a process of designing and launching a new product that involves multiple areas and roles in a manufacturing company. Automation ensures assigned tasks, controlled deadlines, and efficient monitoring. Moreover, it provides performance indicators and allows instant changes without affecting production.
Discover how a BPM Suite in the cloud optimizes these complex processes in the following article.
And most importantly, changes in the process can be implemented immediately (without programming), generating a new version of the process. This version is tested in the version of the process., without putting at risk the processes of the productive environment. And if everything works well, deploy it in production with a single click.
In this article, the application of a Cloud BPM Suite in real organizations with complex processes is illustrated in more detail.,
How do users participate in the process?
The “Inbox” concept centralizes all process instances that the user must work on and complete their pending tasks. This inbox allows you to filter by process (considering that you may have tasks from several processes), sort by priority, identify due dates for each one etc.
In the most basic operation, the user accesses a process instance that was assigned to him, and will have different buttons to make the corresponding decisions in this task. These decisions were defined when modeling the process. Generally, each of these decisions will take the process down a different path. Flokzu also allows to use first order logic to evaluate the conditions (for example: “Authorized X Amount < 1000").
This operation is very important, because it hides the complexity of the business logic from the user. Thus, each user only has to worry about correctly completing his task, and it is the process engine that is in charge of evaluating all the conditions and defining the next steps. As a corollary, it is much easier to change business rules and ensure immediate compliance.
In the most basic operation, the user accesses a process instance that was assigned to him, and will have different buttons to make the corresponding decisions in this task. These decisions were defined when modeling the process. Generally, each of these decisions will take the process down a different path. Flokzu also allows to use first order logic to evaluate the conditions (for example: “Authorized X Amount < 1000").
This operation is very important, because it hides the complexity of the business logic from the user. Thus, each user only has to worry about correctly completing his task, and it is the process engine that is in charge of evaluating all the conditions and defining the next steps. As a corollary, it is much easier to change business rules and ensure immediate compliance.
Helping companies across the world
What is the future of these technologies?
The technology consulting firm Gartner predicted in this article (April 2021) that the global market for hyper-automation-enabling technologies will reach $600 billion by 2022. The fundamental pillar of these technologies is Business Process Management and Automation, on which others such as artificial intelligence are mounted.
It also mentions that hyper-automation enables organizations to quickly identify, examine and automate as many processes as possible through the use of technologies such as cloud BPM suites, low-code platforms, repetitive task automation (RPA), artificial intelligence (AI) and virtual assistants.
In the medium term, Gartner expects a 30% reduction in operating costs, combining hyper-automation technologies with process redesign.
In this path of total digitization and hyper-automation of processes, tools that are both user-friendly and powerful enough to support real processes, such as Flokzu, become fundamental pillars on which build the entire digital strategy of each organization.
