Case management and ad-hoc processes.

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Formally defined, structured, and predictable business processes are beautiful. But the reality is more complex, unstructured, and unpredictable in many cases. This is why ad-hoc processes emerge, as a more flexible, unstructured, and collaboration-oriented subcategory. And later, the concept of case, and the associated case management, arises to contemplate and automate processes whose execution flow […]

Is business process management the future of all companies?

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The Covid-19 (Coronavirus) has set a before and after in how business work, and in particular, how they interact and collaborate with its employees. Nobody doubts that the “new normal” post-pandemic, won’t be the same as pre-pandemic reality. Especially, the concept of business process management and its automation has taken a notorious relevance for the […]

Administrative process in the industry.

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Historically, optimization efforts in the industry were focused on production processes. In general, all industries have their production processes optimized, measured, and controlled. But not every administrative process in the industry is optimized. The support processes, or administrative processes, have been left aside and usually run in a suboptimal way. This implies more personnel to […]