A Cloud BPM is a software that completely solves the automation of a business process, and does so entirely from the cloud, without
requiring installation or complex configurations.
In particular, Flokzu Cloud BPM, allows to model each business process graphically, execute it and have the participants complete the tasks, and finally automatically generate real-time and historical performance indicators to analyze how the process is working. Considering that all this is done in an agile way, without coding or complex configurations, Flokzu is considered one of the most relevant products in the low-code / no-code BPM category.
By having a fully automated process in Flokzu, the process engine (BPMN Engine) is responsible for interpreting the processes definition in BPMN notation, evaluating the conditions, assigning the tasks to the participants (human or other systems), integrating with other systems, issuing reports and sending them periodically, etc.
Processes are the muscles of the organization, they allow to carry out those activities necessary to achieve
each of the objectives. There are productive processes (those that are vital to deliver the organization's product or service) or support
processes (secondary and necessary for the productive processes). When these processes are not optimized, the organization loses
competitiveness, serves its customers less satisfactorily, does not grow and even puts its survival at risk.
The discipline of business process management (BPM) proposes a cycle of continuous improvement of processes, through their formalization, automation and execution in a software called BPM Suite. The following problems are solved:
Having a graphic and formal definition of the processes (in BPMN notation), allows their review and discussion by the people involved, allowing them to identify improvements, eliminate unnecessary tasks or stages, balance the work, perform tasks simultaneously, etc.
Automating the process in a centralized software tool, reduces or eliminates the chain of emails, Whatsapp messages and the recording in endless Excel spreadsheets. Everyone works on the same platform, eliminating information silos and tasks that are forgotten or delayed.
Organizational knowledge management reduces the time spent searching for information or requesting it from other people. All relevant information to complete a task (data, attachments, comments from other people), travels in the process and is delivered to each person, at the moment they need it to complete their tasks.
Measuring in real time and historically, using Key Performance Indicators (KPI's), allows making decisions based on objective data and not subjective perceptions to improve processes.
It would be impossible to list all the benefits of formalizing and automating the organization's business processes. However, based on more than 12,000 organizations subscribed to Flokzu (April 2021), we see that the most repeated benefits are:
Improve results (cost reduction, higher production).
Natural consequence of the automation of repetitive tasks and higher productivity of people.
Greater satisfaction and retention of talent
by having modern and collaborative tools for their daily work and not wasting time on manual tasks of little added value.
Better integration of the value chain
Inserting from suppliers to customers in a single digital process allows a more fluid and efficient communication, ensuring compliance with SLAs with each of them.
Visibility and Compliance.
Processes are taken out of "people's heads", centralized and ensured to always execute as designed. This also allows immediate impact of any change (whether due to new regulations, market changes, internal restructuring, etc.).
Robustness and scalability
By having formalized and automated processes, fewer failures and unforeseen events occur, while production can be increased more easily without a proportional increase in costs.
Modernization and market access.
The total digitization of operations enables modern and efficient internal and customer-facing management, which is key to capturing new markets.
Remote and asynchronous work.
It is no longer enough to work remotely; working asynchronously requires information to be centralized and available at any time so that people can complete their tasks. This makes it possible to count on the best talent, no matter where they are in the world.
Model your processes as your company may need and adapt them as you want. With low-code / no-code technology, you will be able to automate any process without IT knowledge or external consultants.
Set up teams to work on one process at a time, or manage your processes by business departments. This tool allows you to work collaboratively, remotely, and in an asynchronous way, but ensuring results.
In real organizations, processes can often be very complex (dozens, even hundreds of steps), involving many people and roles, and can
take up to months. Think for example of a design and launch process of a new product in a manufacturing company, involving engineering,
marketing, sales, finance, customer service, etc.
It is precisely in these real and complex processes that the greatest benefits of automation and people collaboration are obtained. It ensures that tasks are assigned and deadlines are controlled. No tasks are forgotten or left undone. There are indicators of time consumed at the process level, at each stage, and for each collaborator.
And most importantly, changes in the process can be implemented immediately (without
programming), generating a new version of the process. This version is tested in the Sandbox, without putting at risk the processes of the productive
environment. And if everything works well, deploy it in production with a single click.
In this article, the application of a Cloud BPM Suite in real organizations with complex processes is illustrated in more detail.
The "Inbox" concept centralizes all process instances that the user must work on and complete their pending tasks. This inbox allows
you to filter by process (considering that you may have tasks from several processes), sort by priority, identify due dates for each
In the most basic operation, the user accesses a process instance that was assigned to him, and will have different buttons to make the corresponding decisions in this task. These decisions were defined when modeling the process. Generally, each of these decisions will take the process down a different path. Flokzu also allows to use first order logic to evaluate the conditions (for example: "Authorized X Amount < 1000").
This operation is very important, because it hides the complexity of the business logic from the user. Thus, each user only has to worry about correctly completing his task, and it is the process engine that is in charge of evaluating all the conditions and defining the next steps. As a corollary, it is much easier to change business rules and ensure immediate compliance.
The technology consulting firm Gartner predicted in
this article (April 2021)
that the global market for hyper-automation-enabling technologies will reach $600 billion by 2022. The fundamental pillar of these technologies
is Business Process Management and Automation, on which others such as artificial intelligence are mounted.
It also mentions that hyper-automation enables organizations to quickly identify, examine and automate as many processes as possible through the use of technologies such as cloud BPM suites, low-code platforms, repetitive task automation (RPA), artificial intelligence (AI) and virtual assistants.
In the medium term, Gartner expects a 30% reduction in operating costs, combining hyper-automation technologies with process redesign.
In this path of total digitization and hyper-automation of processes, tools that are both user-friendly and powerful enough to support real processes, such as Flokzu, become fundamental pillars on which build the entire digital strategy of each organization.