Automation in Customer Success

When we think of Customer Success, we often think of Customer Service. It is imperative to know the difference between these areas: the first one tries to anticipate potential problems, while the second one tries to fix the problem when … Read More

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Customer success processes

A customer’s success in using the products or services we offer must be managed to maximize it (Customer Success). Success is when customers achieve or exceed the results they were looking for when they purchased our products or services. There … Read More

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How to automate business processes? The ultimate guide

Automating business processes = being ready for exponential growth Automating business processes is one of the most critical issues in the life of a company. It’s one of the elements that give the organizations the ability to experience exponential growth … Read More

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Building maintenance. Checklist & workflow.

Building maintenance refers to the activities performed to preserve and restore the functionality of residential and commercial properties. And it can be a cumbersome task. Making mistakes, forgetting certain tasks, or neglecting others can have consequences, in some cases very … Read More

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BPO Risks and how to mitigate them (Business Process Outsourcing)

Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administers, and manages the selected processes based on defined and measurable performance metrics. This Gartner definition identifies the … Read More

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Citizen developers and the digitization of processes without coding.

According to Gartner’s definition, citizen developers are employees who create applications, for their personal use or for other employees, using tools that are not prohibited in the organization. They are individuals (not positions or roles), who do not report to … Read More

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Empower HR leaders with low-code workflows

In an increasingly competitive global environment for attracting and retaining talent, leaders in human resources departments are under great pressure. And they have become a key player in the success of organizations if they can attract and retain the right … Read More

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Business Process Modeling: history and present.

Business process modeling (also called “business process modeling”) is the technique by which a formal and explicit abstraction of a real business process of an organization is achieved. A bit of history. The origin of process modeling can be traced … Read More

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Process reengineering and redesign.

Process reengineering originated in the 1990s and focused on the analysis and design of an organization’s workflows and business processes. The goal has always been to improve the performance of the processes that support the organization’s operations. To achieve this, … Read More

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Low-code/no-code technology: getting into practice

Business Process Management (BPM) proposes an intuitive way to visualize workflows within an organization, while allowing the creation of key performance indicators (KPIs) to measure performance, evaluate and subsequently remodel the processes to improve productivity. Using a platform with low-code/no-code … Read More

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